Senior Sales Associate - Christian Louboutin

As a Senior Sales Associate at Christian Louboutin, you have a fundamental role in translating our brand DNA and our Story to the client. You maintain our brand image whilst transforming the client expectation and needs into sales success and loyalty. You are an extension and the voice of Christian and a true ambassador for the Christian Louboutin brand, our products, values and our culture.

Under the leadership of the management team, in the capacity of Senior Sales Associate, you will provide an outstanding, sparkling client experience which is highly personalised, efficient and discrete. You are an integral member of a high performing sales team who are sales focused and driven. You will be dedicated to creating desire for the brand and to deliver exceptional customer service You will share your knowledge about the variety of our luxurious collection, whilst maintaining the store in the best condition. You will create brand ambassadors from our clients and ensure ongoing loyalty. Additionally, you will inspire and lead the Sales team through your substantial sales experience and elevate the Sales team to succeed in all tasks in alignment with management requests.

Personal/work experience requirements:

• Substantial proven experience in a luxury retail or service environment.

• Ability to follow all steps of the Christian Louboutin Sales Ceremony and able to adapt to the pace of the environment managing up to 3 customers at any one time for example.

• Strong clientelling skills in order to ensure client contact is maintained engaging them in a long term professional and loyal relationship

• Be a consistent ‘Top Seller’ and able to analyse own KPI and sales results and react accordingly to achieve personal and store results to demonstrate strong business acumen.

• Excellent attention to detail, in order to support the needs of the business and to provide a polished and professional service.

• Ability to create an authentic warm reception for all clients and demonstrate a humble attitude to ensure the most professional and positive environment.

• Honest and transparent. Ability to handle personal information relating to colleagues and clients with the upmost discretion.

• Strong brand awareness and able to protect the business strategy and plans, maintaining confidential business information as required.

• Exceptional communication (oral and written) and strong interpersonal skills. Able to build strong, authentic relationships with clients and to partner with fellow team members whilst supporting and working effectively with the management team.

• Articulate and confident to interact appropriately and professionally with clients in order to maximise sales.

• Motivated and committed with a ‘can do’ positive attitude. Able to meet the demands of a busy boutique/concession with high energy levels and a determination to achieve a strong sales record.

• Excellent, brand appropriate personal appearance – smart with a sense of individual style and adhering to the uniform guidelines.

• Adaptable and flexible. Must be comfortable with change and willing to adapt as required to the needs of the business. Be available to cover shifts if required to support the team and location.

• Effective time management skills. Must be punctual and reliable, able to perform tasks within the required timeframes.